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How can you give an estimate without checking the TV?

Just like with cars, all the same models typically have the same problems. We look up the model # on our repair database to see if there is a common problem for your TV model that matches the symptoms you are experiencing. There are some problems that we just have no idea what the problem could be without checking it first. About 7 out of 10 problems we see in the shop are common problems.

What information do I need to get a phone or email estimate?

We need as much information as possible. The minimum information we need is the TV Make (Samsung, LG, Vizio, Sony, etc.), TV Model Number(should be on the back cover), and the problem it is having.
Other information that can help is Manufacture Date (back cover).

What is a "bench fee?"

This is the fee we charge to diagnose electronics components. With few exceptions, the most difficult part of TV repair is figuring out what the problem is. We charge a fee for putting the set on our "bench" and troubleshooting it to find out where the issue is and what needs to be done for repair.

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