Frequently Asked Questions

What is a "bench fee?"

This is the fee we charge to diagnose electronics components. With few exceptions, the most difficult part of TV repair is figuring out what the problem is. We charge a fee for putting the set on our "bench" and troubleshooting it to find out where the issue is and what needs to be done for repair.
See our detailed list of fees.

How long does it take to repair a TV?

Most sets can be repaired the same day or next day. It may take longer if we have to diagnose an uncommon problem (like problems caused by pests or power surges). Also, if parts are not found in San Antonio, ground shipping from the most common distributors can take 4-5 business days.

What information do I need to get a phone or email estimate?

We need as much information as possible. The minimum information we need is Make (Sony, RCA, etc.), Model and/or Chassis (should be on the back cover), TV type (CRT, CRT big screen, DLP, LCD, LCD projection, Plasma) and the problem it is having.
Other information that can help is Manufacture Date (back cover).

How can you give an estimate without checking the TV?

Just like with cars, all the same models typically have the same problems. We look up the model # on our repair database to see if there is a common problem for your TV model that matches the symptoms you are experiencing. There are some problems that we just have no idea what the problem could be without checking it first. About 7 out of 10 problems we see in the shop are common problems.

Can I repair my own Plasma TV?

We do not advice a consumer to try to fix a Plasma TV on their own. As this video shows, it takes years of practice and many hours of technical training.

Do you ever answer the phone?

To keep our prices as low as possible, we no longer employ a full-time receptionist. We do miss several phone calls throughout the day. On average, we receive around 30 recorded phone messages per day and around 100 total calls. We try to call everyone back as soon as possible. When leaving a message, please try to be clear when leaving your phone number. Too often we do not call back because we cannot understand the phone number in the message. In some cases, it may be more convenient to send us a message via the contact form on this website or a DM via Twitter.